Measuring customer experience is more important than ever.
unhappy customers don't complain
simply leave and never come back
So the focus is now on input targets about the number of customers, customer experience, NPS
In-store For location based offline business
Start collecting feedback directly from your customers during their visits. Designed to work with any device you prefer - whether smartphone, tablet, kiosk or QR codes. Serves for multi-location business like hotels, salons, restaurants, banks, retail chains, hospitals etc.
In-mail For business with email as primary contact
Gathering feedback from your customers has never been so simple! You provide the email addresses and we look after the rest. Ensure high response rates with less frustrations via email campaigns.
In-web For online and e-commerce business
Automatically gather feedback from your website or webpage visitors easily. Integrated and personalised widgets help you take feedback immediately. No more waiting!
In-app For app based business
Are you a mobile app based business? Look no further. Our native in-app channel helps you collect feedback seamlessly. When your customers provide feedback, they remain inside your app. Keep them on task and highly engaged all the time.
In-Pack For packaged consumer products
Receive feedback from your consumers directly without much fuss. Know what they think about your products through package printed QR codes and unique links. Ideal for FMCG and electronic business.
How it works
Create a feedback campaign
Choose from a variety of customizable campaign types and customer experience metrics: NPS, CES, CSAT, Survey, Poll or Quiz. Start customer friendly campaigns with high response rates right away!
Publish to your channels
Our omnichannel approach clears all the clutter for you. Gather customer feedback through the channels you prefer; be it a physical outlet, website or mobile app. Start listening to your customers, wherever they are!
Insightful feedback everyday
We aggregate and analyse responses across different channels and help you to take better decisions from the insights delivered. Our platform intelligently suggest you the key areas to reduce churn and increase retention and revenue.
Easily collect feedback from any channel - physical locations, mobile and web apps, website and webpages, email and SMS, social media.
Easy integration with existing CRM/ERP/POS solutions and communication platforms like Slack using API.
Ask questions to the right customers at the right time based on the customer behavior.
Customer Experience Metrics
All industry recommended customer experience metrics and tools (NPS, CSAT, CES, Survey, Poll etc) in a single platform with customizable templates.
Receive automated daily, weekly or monthly reports and intelligent algorithmic suggestions to improve customer experience in order to increase retention.
Ask questions based on specific event such as cart abandonment or get alerts on continuous low ratings.
Social Media Analytics
Aggregate and analyse social reviews from Google, Facebook, TripAdvisor, Zomato, Yelp etc using machine learning and text analytics.
Use gamified strategies like incentive, offers and referrals to get maximum response.